We are proud to say that every single product in our curation is cruelty free! Additionally, several of the brands, including Pink Moon, are certified cruelty free by Leaping Bunny or PETA. However, we would like to clarify that even though none of the products we carry are tested on animals, not all of them are vegan. Our vegan products are all denoted as being such on their respective product pages.

Lhamour strives to honor Mongolian nomadism and history while paying homage to the centuries old Mongolian approach of skin healing. This approach led to formulations based on deeply cultural medicinal practices. Ingredients, like grass-fed tallow, are harvested in ethical and sustainable ways that promote compassion for nomads, their animals, and the environment.

Yes! But in very different ways. We only work with brands that value sustainability, and for some brands that manifests in packaging (all of our brands are working towards eliminating plastic), ingredient sourcing, or their philanthropic work. Our products in low waste packaging can be found via the Low Waste filter on the collection pages.

We also strive to be as sustainable as possible. We do not use packing peanuts when shipping as we opt to use recycled + recyclable kraft paper instead. We also reuse packing materials from our suppliers in order to extend the life of these existing materials. We are always striving to better our sustainability efforts and invite your feedback to help us improve!

Philanthropy is important to us, so we have partnered with Givz, a platform that facilitates donations with charitable organizations of our choosing. When you shop with us, you'll receive a portion of what you spend as "cash back", which will go to one of the charities we have partnered with through Givz.

All over the world! See below for our shipping policies and costs.

Orders are typically processed within 1-3 business days. At times, it may take longer which we will then let you know directly (i.e. we are out of office, item is out of stock, etc.) As always, we include a handwritten note card with every order, which can be personalized! Simply make a note in the additional order notes section.

Within the US:

We ship via USPS (standard shipping), which takes 1-4 business days depending on your location. It may take up to 7 business days due to COVID-19 + lack of USPS staff and weather delays.

We will sometimes ship via UPS Ground depending on the fragility of the package (i.e. candles, heavy glass products). We also offer UPS Next Day Air (guaranteed 1 business day) for a flat $45 fee.

For orders under $100: $6.95 standard shipping fee

For orders over $100: free standard shipping!

Outside of the US:

At this time, free shipping is not offered on international orders.

We currently offer shipping outside the US via USPS First Class and Priority Mail International, DHL Express, and UPS Ground and Worldwide. Shipping rates, options and transit times will vary based on the package weight and destination.

USPS First Class and UPS Standard are the least expensive options, although it may take up to 3 weeks in transit. UPS Standard does not include the brokerage fee (Canada) that you may need to pay.

DHL Express' rate is typically the cheapest option out of the 3 international shipping services mentioned above. It takes 2-5 business days. UPS Worldwide Expedited's rate is comparable to DHL Express and takes 2-5 business days as well. UPS Worldwide Saver's and USPS Priority Mail International's rates are comparable, however, Priority Mail International can take up to 2 weeks to arrive while UPS Worldwide Saver takes 1-3 business days.

Please note, our shipping charges do not include international custom fees, brokerage fees, duties and tax charges. These charges must be paid by the customer directly to the carrier. If you have any questions about duties and taxes, please contact your local customs office to inquire further. Additionally, delays in delivery time can occur if the package is held up in customs, which unfortunately is beyond our control.

If your package is lost or damaged, please contact us within 14 days of the expected delivery date of your package (based on the tracking number). We will replace broken bottles/jars free of charge when you send a photo. Pink Moon is not responsible for lost or stolen packages once shipped from our warehouse.

Pink Moon is not responsible for the loss or damage to items that occurs after delivery by the carrier to you, such as lobby or porch theft. If you are uncertain that your package will be safe, please request the "signature required" option on your order.

Yes! We provide 1-3 free samples with every order. If there are specific products you’d like to sample, just let us know in the order notes section, and we’ll be sure to include it with your purchase. Please note that there are some products that cannot be made in samples, such as bath and lip products.

At the moment, we are also working towards a sample program that will allow you to purchase samples of product to test before committing to a full size product purchase.

Please review our return policy at the bottom of the page.