Pink Moon has an intensely rigorous and intentional approach when creating a product and adding it to our product mix. Our team is dedicated to thoroughly investigating and testing the ingredients, formula, and efficacy of every product we launch to ensure that they align with our ethos and meet our quality standards.
Every product is formulated with vegan + wholesome yet results-driven ingredients*, sustainable, cruelty-free, ethically minded, inclusive of various needs, and is created to help you create impactful daily self-care rituals.
*We don’t believe in “banned ingredients” lists, “flawless” or “perfect” skin – you’ll only find supportive and uplifting messaging and products at Pink Moon. We’re primarily focused on supporting you through your self-care/love journey, not telling you what ingredients or products to avoid (because, ultimately, the choice is yours!)
You can select products represented by your favorite star signs, by choosing the elements that target your skin's needs, or by letting our free skincare quiz decide your skincare destiny! Each astrological element – fire, earth, air and water – has its own purpose to energize, restore, brighten or hydrate skin (respectively).
We've found that most customers love the element collection their sun sign falls under (i.e. Aries is a Fire Sign), but you can also mix and match to make it more fun!
Everyone's skin is different. However, we formulate our products with thoughtful ingredients to ensure they are suitable for anyone with acne-prone skin. Our products are formulated with non-comedogenic ingredients. You'll notice that our moisturizers don't contain shea butter, too, which is a common skincare ingredient in other natural or "clean" moisturizers that can clog pores and cause breakouts.
We understand that everyone experiences skincare products differently, so we do recommend doing a patch test overnight to see if your skin reacts. Rest assured, we're very intentional about the products we launch. Our founder Lin conducts thorough rounds of testing on herself and with a trusted focus group to ensure that our products are sensitive-skin safe. Lin also has ultra sensitive and reactive skin! She would not launch anything that can irritate her skin.
They sure are! We carefully formulate every product to ensure they are safe to use by pregnant or breastfeeding women. However, please talk to your physician if you have any concerns.
We are proud to say that our products are mostly made in the USA! Our Gua Sha Tool and Bamboo Toothbrushes are ethically made in China.
Our Compassion Committment
We are proud to say that every single product in our curation is cruelty free! Most of the products are certified cruelty free by Leaping Bunny as well.
Yes, in various ways! We strive to be as sustainable as possible. Our sustainability manifests in packaging, ingredient sourcing, and philanthropic work.
Additionally, we do not use packing peanuts when shipping as we opt to use recycled + recyclable kraft paper instead. Our shipping and packing materials are plastic free. We also reuse packing materials from our suppliers in order to extend the life of these existing materials. We are always striving to better our sustainability efforts and invite your feedback to help us improve!
Philanthropy is important to us, so we have partnered with Beam, a platform that facilitates donations with charitable organizations of our choosing. 1% of our revenue from each and every single purchase makes an impact on a nonprofit of your choosing. Select your charity in cart or at the order confirmation page 💛
You can even check the progress of each fund in real-time on our Giving Back page!
Your Shopping Experience
To you, anywhere in the world!* See below for our shipping policies and costs. *with a few exceptions, please inquire directly
Sustainability is one of our core values. We're always looking for ways to make Pink Moon a business that is more gentle on the planet. You can read more about our impact on the "Our Sustainability Impact" page.
To reduce our carbon footprint, we teamed up with EcoCart to make all orders carbon neutral (aka net zero)!
EcoCart will eliminate, capture, or otherwise mitigate all of the carbon emissions created from making our products and shipping them to your door. If you select carbon neutral shipping at checkout, you'll be charged a little bit extra (usually less than $2). This added costs goes towards making your order carbon neutral through carbon offsetting projects – i.e. funding wind, solar, and other renewable energy projects. In other words, these projects reduce greenhouse gas (GHG) emissions like protecting forests or building wind farms. Carbon offsets let you pay to reduce the global GHG total instead of making radical or impossible reductions of your own.
We’re also proud to say that our packaging is 100% recyclable and plastic-free! The majority of our cards are printed on recycled paper with soy ink.
Our hope is that this partnership will help Pink Moon, and you, live a little more gently.
Please refer to the Returns & Shipping page below for the most updated information.
If your package is lost or damaged, please contact us within 14 days of the expected delivery date of your package (based on the tracking number). We will replace broken bottles/jars free of charge when you send a photo. Pink Moon is not responsible for lost or stolen packages once shipped from our warehouse.
Pink Moon is not responsible for the loss or damage to items that occurs after delivery by the carrier to you, such as lobby or porch theft. If you are uncertain that your package will be safe, please request the "signature required" option on your order. We are also not responsible for mis-delivered packages due to addresses entered incorrectly. We kindly ask you to check the order confirmation email and make sure everything is entered correctly.
Gua Sha and Other Crystal or Stone Tools: Due to the inherent and natural qualities of crystal and other stones, care must be taken when used as the tools are fragile and can break if dropped or struck against a hard surface. Refunds will not be issued for tools that are broken by consumer misuse. Should a tool arrive broken, please notify us as soon as possible so that we may submit a claim with our shipping carrier.
We do not ship to forwarding centers unless you are able to verify your identity.
We try to include 1-3 free samples with every order depending on what’s available and how much the order total is. If there are specific products you’d like to sample, just let us know in the order notes section, and we’ll try to include it with your purchase if they’re available! Please note that there are some products that cannot be made in samples, such as bath and lip products.
At the moment, we are also working towards a sample program that will allow you to purchase samples of product to test before committing to a full size product purchase.
Please review our return policy at the bottom of the page.
Please see our “STOCKISTS OF PINK MOON” page in the footer below. You can find our products in both coasts of the US, Canada, and Hong Kong!
